For three decades DOW’s business model has been to create quality relationships with our customers through healthy communication.  Upon our merge, with Pritchard Industries it was important that our customers knew that it is still at the top of our priorities.  As a result, a position was created to ensure the rapport with our current and future customers was not lost. 

Megan Smith joined the DOW team at the beginning of 2021 as the Business Development and Quality Assurance Manager.  Quickly, she set the stage on the value she brings to the table.  Megan has an innate ability to connect and engage with her clients which allows her to understand their needs and expectations.

With the integration of a dedicated quality assurance program and Megan behind the wheel, our customers will have the benefit of an elevated, customer-facing experience.  Megan is making her way around to each of our customers so anticipate getting an opportunity to visit with her and share what DOW is doing that works and how we can improve your customer experience.  Megan’s door is always open and looks forward to meeting you all.